Vertical Carrier Account Manager

Overview

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team. We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are seeking a highly motivated and customer-oriented professional to join our team as an Account Manager. In this role, you will be responsible for optimizing customer satisfaction, minimizing churn rates, and elevating Net Promoter Scores (NPS) through relationship building strategies and providing exceptional customer experiences. If you are committed to fostering customer delight and ensuring long-term satisfaction, we encourage you to apply.

• Responsible for prospecting, selling, developing, and expanding the client base
• Drives new and incremental revenue ideas with Account Executives
• Monitors and evaluates competitive offers and activity
• Integrates knowledge of business and functional priorities
• Acts as a key contributor in a complex and crucial environment
• Lead cross functional projects and shares expertise
• Performs both transactional account management as well as organic new business development
• Applies data and business casing to identify audiences and growth opportunities
• Connects key decision makers at the key agency and client level
• Maintains up-to-date customer and prospect records as instructed and participates in development of sales forecasts
• Provides feedback and suggestions to management regarding new product additions and existing product definition
• Completes required documentation and reporting for the proper processing of contracts, RFPs and business growth opportunities
• Prospects, sells and drives growth; owns the customer experience and thinks and acts to put customers first

• A minimum of 5 years' experience in Telecommunications, preferred Sales, Marketing or Business Development
• Bachelor's degree preferred
• Demonstrated ability to meet and exceed revenue goals
• Demonstrated ability to develop relationships with clients
• Strong problem solving and decision-making skills and the ability to interpret and utilize research to develop and support solution-based programs for customers
• Ability to research, prepare and deliver client proposals and presentations for Account Executives when required
• Excellent communication skills, both written and verbal
• Experienced computer skills to include the full MS Office suite
• Strong knowledge of

At Optimum, we're fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. These pillars shape our culture and define Optimum as a place of excellence, trustworthiness, and thriving community.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today and join our winning team. We safeguard equal opportunity for all applicants and employees and encourage candidates from all backgrounds to apply.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.

The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment will never be asked to provide money as part of the job application or hiring process. Please review our Fraud FAQ for details. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. We do not provide visa sponsorship at this time.