Manager Sales Operations

Optimum
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast‑paced world of connectivity, and we’re on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn’t just a luxury anymore - it’s a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you’ll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected.

We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team‑oriented and passionate about delivering consistent excellence, Optimum is the company for you!

The Operations Manager will be responsible for directing one or more complex projects through implementation in order to meet the business requirements, customer needs and defined drivers. This position ensures successful launch/deployment of various products, with all processes, communication, accountabilities and procedures filtered through to ensure an aligned team effort to deliver specific business/customer functionality on time.

• Develop and implement operational strategies and goals aligned with company objectives.
• Monitor and analyze operational performance to identify areas for improvement.
• Partner to develop/deliver communications regarding the progress, accountabilities, and gaps in progress of assigned projects.
• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services/products.
• Communicate with business leaders, both written and verbal.
• Project Management:
  Directly responsible for managing and overseeing projects: scope, schedule, risk, human resources, communications, procurement, change, and methods for measuring results.
• Coordinate resources to consistently deliver high‑quality products and services on time.
• Develop timetables for implementation, monitor and perform strategic analysis for the projects and team results.
• Research and make recommendations on procedures to enhance operational efficiencies.
• Assemble and coordinate project team members; assign individual responsibilities.
• Demonstrate knowledge of techniques for managing cross‑functional teams.
• Show skill in planning and preparing effective written communications, ideas, and concepts.
• Show ability to synthesize project information and establish the appropriate scope of a project.
• Apply strong project management skills and methodologies.

• A Bachelor’s degree in Business (or Management) or Work Experience, Minimum 7+ years of Operations Management / Project Management.
• Telecommunications industry experience.
• Extensive knowledge of Microsoft Office and Project.
• Experience with executive presentation skills to draft professional, formal briefing material.
• Highly developed interpersonal, written and verbal communications.
• Collaborates with key stakeholders outside your area of expertise.
• Uses professional concepts and company objectives to resolve complex issues creatively and effectively.
• Demonstrates analytical and problem‑solving skills.
• Ability to interpret data analyses for operational insights, and exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Ability to work independently and with others at all levels within the organization.
• Demonstrated facilitation skills and ability to manage meetings with project team members.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Project management training/certification; PMP a plus.
• Strong understanding of cable industry, digital solutions or customer experience.
• Knowledge of Salesforce and Business.

At Optimum, we’re fueled by our four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem‑solving underpins Taking Ownership. Upholding Transparency is at the core of our culture,…