Client Account Coordinator

The Company

A rewarding career begins with the right environment—one that encourages growth, recognizes strengths, and challenges you to learn every day. At Mindset Engine Consulting , our team values clear communication and accountability, giving you the structure and support to grow your skills and build a meaningful career in a highly-competitive setting.

The Opportunity

We seek a driven individual to manage accounts and grow client lifetime value. As a Client Account Coordinator , you’ll be the linchpin between our customers and AT&T—solving issues while also identifying sales opportunities. This is a performance-driven position: account retention and upsell metrics are paramount. So if you’re detail-oriented and customer-centric, you’re perfect for this!

Client Account Coordinator Duties:

• Serve as primary contact for customers to manage orders, service activations, and account updates—customer-facing and relationship-building.

• Proactively contact clients to recommend fiber, wireless, or internet upgrades.

• Close renewals and coordinate upsells to maximize account value.

• Coordinate installation scheduling, technician handoffs, and escalation management.

• Track KPIs for retention, churn, and upsell (performance-driven).

• Maintain accurate account records and billing adjustments in CRM.

• Resolve service interruptions and follow-up to ensure customer satisfaction.

• Prepare weekly status reports for leadership and recommend process improvements.