Telecom Operator​/PBX

Overview

Join our team as a day shift, full-time, PBX Telecom Operator in Tyler, TX.

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well‑being.
• People-First:
  We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

• UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

• Maintain acceptable ACD (automated call distribution) call statistics
• Demonstrate proficiency and skill in call control and call steerage.
• Understand and take appropriate intervention for call queue management at an agent-level.
• Accurately perform the transferring of customers to the appropriate areas.
• Accurately perform call distribution and effectively execute paging and messaging services.
• Accurately perform data entry at time of call using appropriate call center software systems.
• Effectively distribute patient email.
• Maintain a constructive working relationship with clients, physician offices, co‑workers, supervisors and others as needed.
• Participate in department in‑services and meetings.
• Adhere to the policies and procedures of the organization and the call center.
• Maintain confidentiality of all interactions.
• Maintain a clean, efficient work area.
• Become knowledgeable about call center office equipment.
• Other duties as requested.

Job Requirements

• High school diploma or equivalent

Preferred Qualifications

• Two (2) years of college
• Basic typing skills of 35 wpm
• Knowledge of basic medical terminology