Intake Eligibility Specialist II

Job Location:

710 East Texas - Tyler, TX 75703, Position Type:
Full-Time, Education Level: High School/ GED, Salary Range: $22.28 - $22.28 Hourly, Travel Percentage:
Minimal Local Travel (up to 10%), Job Category:
Administration & Support Services, Join our Workforce Solutions team as an Intake Eligibility Specialist II and play a vital role in connecting families to essential child care services through accuracy, compassion, and operational excellence. In this fast-paced and detail-driven role, you’ll work directly with customers and child care providers to determine eligibility, guide families through the enrollment process, and ensure compliance with Workforce Solutions policies and contractual requirements.

You’ll review documentation for accuracy, calculate parent cost share, and maintain precise data entry across systems like TWIST and FACS, all while upholding rigorous quality standards of 95% or higher. Known for delivering exceptional customer service, you’ll build strong relationships, resolve concerns efficiently, and support eligibility processes including enrollments, recertifications, and status updates. If you thrive in a structured environment, excel at managing data with precision, and are passionate about helping families access critical resources, this role offers a meaningful opportunity to make a difference every day.

• Bachelor's Degree Preferred

• 2 years
  -Must be in Intake Eligibility Specialist role for 2 years
• 3 months
  -Must demonstrate a quality rating of 95% or higher for a minimum period of three months.
• 3 months
  -Must exceed performance goals for a minimum of three months.

Baker Ripley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, and local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws.

Auxiliary aids and services are available upon request for persons with disabilities.