Front Desk Representative

Job Type: Part-Time

Schedule: Approximately 20–30 hours per week, with some Saturdays required

Pay: Based on experience

The Mount Tech is a growing technology installation company specializing in TV mounting, home audio, security cameras, networking, home theaters, and smart home solutions.

We're looking for a friendly, dependable, and motivated individual to join our office team! This position is ideal for someone who enjoys interacting with customers, staying organized, and helping a growing business succeed.

• Answer incoming phone calls and assist customers with questions, service requests, and scheduling.
• Follow up with customers on outstanding quotes and help turn opportunities into booked jobs.
• Greet walk-in customers and provide a welcoming showroom experience.
• Learn and operate our Point of Sale (POS) system to assist with purchases and transactions.
• Assist customers with basic product information and available services.
• Maintain accurate customer records and update information in our CRM system.
• Help with general office duties, customer communications, and daily administrative tasks.
• Work closely with our teams to provide excellent customer service.

• Strong communication and customer service skills.
• Friendly, professional, and positive attitude.
• Comfortable talking with customers over the phone and in person.
• Organized, dependable, and detail-oriented.
• Basic computer skills and willingness to learn new software.
• Ability to multitask in a fast-paced environment.
• Comfortable following up with customers and discussing quotes.
• Previous office, retail, or customer service experience preferred but not required.
• Bilingual (English/Spanish) is a plus!

• Approximately 20–30 hours per week.
• Flexible weekday scheduling based on business needs.
• Some Saturdays are required.
• Position is onsite at our Tyler, TX location.

• Be part of a growing local business.
• Friendly, team-oriented environment.
• Opportunity to learn about home technology and customer sales.
• Hands-on training with office software, customer management, and POS systems.
• Opportunity for professional growth as our company expands.

We look forward to meeting you!