Loan Services Supervisor

Position Title

Loan Services Supervisor

Non-Exempt

Loan Operations Manager

Tyler Operations or Fort Worth

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

This position plans, develops, organizes, directs, implements, controls, and monitors the Loan Services and Collateral Administration Departments for both consumer and commercial loans. Maintain a thorough knowledge of Loan Services and Collateral Administration functions and policies.

• Develops, recommends and administers goals, objectives and priorities concerning the proper functioning of the Loan Services and Collateral Administration Departments including all functions and activities.
• Oversees evaluates, monitors, and reports on the effectiveness of all aspects of Loan Services and Collateral Administration activities, including participation and syndications, booking, payment processing, reconciliation of loan general ledgers, exception tracking, force placed insurance for both hazard and flood policies, file review and compliance of audit and regulatory requirements as it pertains to the servicing of loans.
• Assists with system parameters and design to meet the needs of multiple departments.
• Reviews Bank loan reports; recommending and implementing methodologies to improve overall loan services activities and productivity.
• Analyzes, tests and trains employees for periodic software updates, and verify enhancements are working correctly.
• Interviews, hires, and trains employees, planning, assigning, directing work and employee performance management. Advises in the development, implementation, and administration of operational programs, processes, and procedures for optimal effectiveness and achievement of organizational goals and objectives, as well as to ensure that the Loan Services and Collateral Administration Departments maintain and enhance productivity.
• Reviews and recommends solutions to complex problems referred to by subordinates, requiring good judgment and frequent on-the-spot decisions.
• Ensures proper documentation of all departmental controls and procedures; ensures cross-checks within department for accuracy and compliance to policy and procedure, as well as applicable regulations.
• Authorizes exceptions to Loan Services and Collateral Administration procedures, when warranted and justified.
• Maintains a thorough and up-to-date knowledge of Bank policies and procedures, regulations, and servicing laws.
• Coordinates and assists with the training of department personnel to meet present and future operational requirements.
• Assigns work duties to team members.
• Maintains positive relationships and promotes efficiency among a group of workers.
• Plans and supervises the activities of others.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Must comply with all applicable laws and regulations.

• Provide leadership to others through example and sharing of knowledge/skill.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties, as assigned or directed.

• High School diploma or general education degree required.
• Minimum Five (5) or more years of loan operations experience; prefer bachelor's degree in business administration, finance or related area.
• Four or more years of supervisory experience is required.
• Knowledge of Jack Henry Silverlake core system and nCino workflow a plus.
• Knowledge of participation/syndication servicing is required

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common…