Pharmacy Refill Technician

Pharmacy Refill Technician

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations.

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers, and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Follow through with claim adjudication and troubleshooting and reject codes.
• Partner with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band‑Aids.
• Properly discontinue patients from service when appropriate.
• Document work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer‑service standards.
• Identify trends, resolve problems, recommend improvements, and implement change.
• Actively participate in process improvement initiatives.
• Act as a value‑added business partner to stakeholders throughout the organization.
• Protect the organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

• Strong interpersonal communication skills.
• Strong phone skills.
• Highly proficient in Microsoft Office, particularly Excel and Word; able to quickly learn other programs and extract relevant information.
• Strong organizational skills.

• Organized, high‑integrity, attention to detail, dependable, quality‑focused, empathetic, good listener/communicator.
• Energetic, highly motivated, team player with strong personal and communication skills.
• Discretion and confidentiality essential.

• Required licensure/certification:
  State‑registered pharmacy technician; nationally certified CPhT or equivalent preferred.
• Years of experience:
  Required 1+ years; preferred 5–8 years as a Pharmacy Technician, with experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic).
• Education:
  
  High school diploma or GED required.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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