Pharmacy Refill Technician Tyler, TX

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a hands‑on approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. The individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills, including data entry and ensuring correct days supply is entered for all fills.
• Follow through with claim adjudication and troubleshooting and reject codes.
• Partner with pharmacy to ensure proper in‑stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band‑Aids.
• Properly discontinue patients off service when appropriate.
• Document work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer‑service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value‑added business partner to stakeholders throughout the organization.
• Protect the organization’s value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

• Strong interpersonal communication skills
• Strong phone skills
• Highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information
• Strong organizational skills a must

• Organized, high integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

• Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

• State registered pharmacy technician. Nationally certified as a CPhT or equivalent strongly preferred but not required. Commitment to obtain additional licensure if required.
• Years of
  
  Experience:
  
  1+ years required, 5-8 years preferred. Experience working with physicians, nurses, and other healthcare professionals preferred.
• Education:
  
  High school diploma or GED required.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.