Willow Ambulatory – Epic Analyst II

Willow Ambulatory – Epic Analyst II at Christus Health summary:

The Clinical Informatics Systems Analyst II supports and manages clinical information systems, collaborating with clinical and technical teams to optimize workflows and ensure system functionality across a multi-regional healthcare system. Responsibilities include application support, incident and problem management, system upgrades, and user training with a focus on enhancing patient safety and operational efficiency. The role requires strong healthcare and technical knowledge, excellent communication skills, and the ability to work independently while driving system improvements and user satisfaction.

Summary:

The Clinical Informatics Systems Analyst II is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools. Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes.

This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s). This position requires the ability to work with minimal supervision. This position is exempt.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.
• Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS Health.
• Collaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safety.
• Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Develop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirements.
• Demonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groups.
• Demonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end users.
• Assist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of command.
• Provide on-going end user clinical information systems support with all upgrades, new releases and enhanced functionality.
• Assist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical record.
• Foster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirements.
• Prioritize, coordinate, and implement updates and requested changes to clinical information systems.
• Provides effective customer service by being courteous, polite and friendly at all times.
• May be required to work additional hours as needed during critical problems.
• Responsible for other duties and special projects as assigned.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systems.
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.
• Proactively takes action without additional direction taking tasks/projects to completion. Identifies and seizes new opportunities. Displays can-do attitude in good and bad times. Steps up to handle tough issues.
• Through knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger,…