Quality Assurance Manager

Quality Assurance / Area Warranty Manager Dual Scope
Location: In-Person Tyler, TX |
Job Type: Full-Time
Pay
: $65,000 - $70,000

At Stylecraft, building homes and communities begins with building the best team. For nearly 40 years, we’ve proudly provided the American Dream of home ownership to families across Texas. We’ve also been recognized as one of the Best Places to Work in Texas for six consecutive years because we live by our core values:
We Care. We Serve. We Improve. If you’re looking to join a company where your leadership matters, your contributions are valued, and your team feels like family — we’d love to talk to you.

Pay
: $65,000 - $70,000. The Quality Assurance / Area Warranty Manager ensures homes meet Stylecraft’s quality standards through inspections and warranty oversight. This role manages warranty service, conducts quality inspections, and supports cross-functional teams to provide a superior homebuyer experience.

• Conduct pre-drywall, final, and re-inspections on assigned homes.
• Oversee warranty service work, coordinating with homeowners and contractors to ensure timely completion and customer satisfaction.
• Schedule and manage contractor work orders, ensuring scope and quality compliance.
• Maintain and enforce QA and warranty policies, procedures, and building codes.
• Provide feedback to improve quality standards, installation specifications, and internal processes.
• Track recurring warranty issues and report to management for continuous improvement.
• Assist in training and mentoring team members as needed.

• High School Diploma with 2+ years’ management experience in residential construction, repairs, and warranty processes; water intrusion and mold remediation experience preferred.
• Strong customer service orientation and experience working with homeowners.
• Excellent verbal and written communication skills.
• Ability to perform minor home repairs and use general repair tools.
• Valid driver’s license and willingness to travel.

• Ability to operate in a fast-paced environment, manage multiple priorities, and adapt to change.
• Strong organizational skills & attention to detail.
• Alignment with our core values:
  Care – Take ownership and go the extra mile;
  Serve – Turn setbacks into opportunities to create positive impressions;
  Improve – Embrace challenges and continually seek growth.

We offer a competitive salary plus an exceptional benefits package including:

• Medical, Dental, and Vision
• Health Reimbursement Account
• Flexible Spending Account
• 401(k) (3% regardless of team member contributions) plus Profit Share
• Generous PTO, Floating Holiday’s and 10 Paid Holidays
• STD, LTD, Life and AD&D Insurance
• and MUCH more!

Stylecraft is an equal opportunity employer and does not discriminate with regard to age, race, color, religion, sexual orientation, gender identity, disability, genetic information, national origin, veteran status or any other status entitled to protection under applicable federal, state, or local anti-discrimination laws. Discrimination or harassment on any of these bases is prohibited. Our goal is to be a diverse workforce that is representative of our clients and communities.

We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.