Key Account Manager

Overview

Job Title: Key Account Manager

Reports To: Vice President of Sales, Certified

Location: Texas - Hybrid

Primary role:
The Key Account Sales Manager is responsible for building, managing, and growing long-term relationships with high-value customers, acting as the primary point of contact from initial inquiry through order completion. This role ensures exceptional customer satisfaction by understanding client needs, delivering tailored solutions, and coordinating seamlessly across departments to fulfill commitments. Working closely with the Sales Department Analyst, the Key Account Sales Manager gathers, interprets, and presents sales and inventory data to make strategic decisions, identify growth opportunities, and anticipate customer needs.

Success in this role requires strong communication skills, adaptability under pressure, and the ability to pivot quickly in a fast-paced environment.

Customer Relationship Management

• Serve as the main contact for assigned key accounts, fostering trust and long-term partnerships.
• Conduct regular customer interactions through in-person visits, calls, and electronic communications.
• Understand customer goals, challenges, and industry trends to proactively offer value-driven solutions.
• Present and recommend new and existing products that align with customer needs.
• Identify and pursue opportunities for account growth, cross-selling, and upselling.
• Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction.
• Meet or exceed monthly, quarterly, and annual sales targets and KPIs.

Order & Project Management

• Oversee the full order process—from quoting and approvals to delivery—ensuring accuracy and timeliness.
• Coordinate plant material selection, delivery schedules, quality standards, and cost management.
• Ensure smooth execution of customer-related activities by collaborating with internal teams.

Data-Driven Decision Making

• Partner with the Sales Analyst to gather, analyze, and interpret data for customer insights and sales strategies.
• Track account performance, forecast needs, and develop improvement plans based on data trends.
• Provide regular reporting on account activity, sales pipeline, and market opportunities to leadership.

Market Insight & Business Development

• Conduct market research to identify new opportunities within existing and potential accounts.
• Maintain a deep understanding of Certified’s product offerings, capabilities, and competitive position.
• Represent the company at trade events, product training, and industry networking opportunities.

Required

• 3+ years of experience in account management, sales, or a related role (horticulture or mass market retail experience a plus).
• Proven success managing large accounts and meeting/exceeding sales goals.
• Intermediate proficiency in Microsoft Excel (sorting, filtering, pivot tables, charts) and Microsoft Office Suite.
• Strong relationship management, negotiation, and communication skills (written and verbal).
• Highly organized, detail-oriented, and able to prioritize multiple projects in a fast-paced environment.
• Flexible and adaptable, able to pivot quickly when priorities change.
• Strong problem-solving abilities and a proactive, self-starting approach.
• Willingness to travel up to 30–50% of the time
• Valid driver’s license, clean driving record, and the ability to work remotely or on-site as needed.

Preferred

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
• Ability to work with C-level executives and navigate complex decision-making processes.

All applicant inquiries must be directed through Human Resources

Please send resumes to:
mc