Case Manager

Join to apply for the Case Manager role at BCFS Health & Human Services

Education: Required – High School diploma or equivalent.
Preferred: Bachelor’s Degree in Related Field.

Experience: Required – With a high school diploma or equivalent, 2 years of related experience and/or training in a related field.

Job Summary: The Case Manager is responsible for providing comprehensive case management services to clients, including intake assessments, benefit assessments, goal setting, case plan development, home visits, progress monitoring via standardized testing tools, client advocacy, and referrals while maintaining compliance with established state and federal standards and requirements.

• Conduct in-office and/or virtual visits to assess client needs for case plan development, establishing rapport, and obtaining standardized assessments.
• Make appropriate referrals based on client case histories and needs.
• Assist in conducting outreach duties as assigned by the program director.
• Attend training as assigned by the program director.
• Comply with safety procedures in accordance with program requirements.
• Compile, prepare, submit, and maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing, and/or contract requirements.
• Participate in scheduled meetings and team decisions and operations.
• Participate in workshops, seminars, education programs, and activities promoting professional development.
• Obtain and enroll in continuing education/training required for recertification(s).
• Maintain BCFS HHS professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, children, and community members and complying with the required dress code, at all times.
• Provide crisis intervention according to training provided by BCFS HHS when needed to maintain a safe environment.

• Maintain a client caseload of 35–40.
• Maintain an updated client roster to be sent to program management weekly.
• Document client visits, interactions, outcomes, and education provided to participants in Salesforce within two business days.
• Conduct routine client contacts based on requirements.
• Conduct routine in-office and/or virtual visits based on requirements.
• Meet all federal and state regulatory guidelines and standards applicable to this position.
• Meet all deadlines by the program director and federal partners.
• Increase client’s knowledge and positive changes in attitude as measured by standardized tests.
• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Communicate effectively in writing and verbally in English.
• Work in a fast-paced environment.
• Maintain computer literacy required to meet the responsibilities of the position.
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Travel as needed.
• Other job duties as assigned per grant requirements.

• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas Driver’s license with a clear driving record and reliable transportation.
• Pass a pre-employment drug screen and random drug screens.
• Provide proof or work eligibility status upon request.
• Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability.

This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.