Territory Manager, Final Mile - Tyler, TX

Territory Manager, Final Mile - Tyler, TX

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Overall Job Summary

The Territory Manager oversees and leads a team of delivery drivers in Final Mile delivery operations. They ensure efficient and timely delivery of products, maintain high standards of customer service and safety, manage day‑to‑day operations, optimize routes, resolve issues, and ensure performance targets are met.

Essential Duties and Responsibilities (Min 5%)

• Lead, supervise, and motivate a team of delivery drivers to ensure timely, accurate, and safe delivery.
• Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
• Conduct regular route audits and provide feedback to improve performance, safety, and customer service.
• Apply workforce planning to evaluate labor markets and devise strategies to attract talent.
• Support a collaborative work environment through continuous communication and relationship building.
• Ensure drivers adhere to all company policies, safety standards, and local traffic regulations.
• Provide ongoing training and development for delivery drivers.
• Act as the primary point of contact for drivers, addressing concerns, issues, or questions.
• Analyze performance metrics, identify improvement areas, and implement strategies to increase efficiency and customer satisfaction.
• Handle customer complaints or delivery issues, ensuring prompt resolution and maintaining high customer satisfaction levels.

Required Qualifications

• 3+ years proven experience managing delivery teams, logistics, or operations in a final mile or transportation setting.
• High school diploma or equivalent required; bachelor’s degree in business, logistics, or related field is a plus. Any combination of education and experience considered.
• Professional certifications:
  None.

Preferred Knowledge, Skills or Abilities

• Strong leadership and team management skills, ability to motivate and coach a diverse group.
• Commitment to safety, quality control, and continuous improvement.
• Excellent problem‑solving skills with ability to address issues quickly and effectively.
• Ability to work in a fast‑paced, dynamic environment with changing priorities.
• Strong communication skills, both verbal and written, to interact professionally with customers, team members, and leadership.
• Valid driver’s license with a clean driving record.

Working Conditions

• Hybrid / flexible working conditions.
• Occasional travel required.
• Working at stores sometimes outside in inclement weather.

Physical Requirements

• Sitting, standing (not walking), walking.
• Kneeling, stooping, bending.
• Driving a vehicle.
• Reaching overhead.
• Lifting 50+ pounds.

Disclaimer

This job description represents an overview of responsibilities for the above referenced position. It is not intended to represent a comprehensive list. A team member should perform all duties as assigned by his/her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well‑being today and in the future.