Customer Service Representative

Join to apply for the Customer Service Representative role at Hajoca Corporation

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value‑added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• Experience in customer service or inside sales.
• Possess a proper and valid driver's license.
• Knowledge of products sold in the Profit Center preferred.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value‑added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co‑workers.
• Be able to learn and operate the computer‑related systems used to process orders.
• Be able to learn to operate warehouse material‑handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.