Distribution Coordinator

Job Title

Distribution Coordinator

Distribution

Distribution Manager

1/8/2024

Dream Fields is one of the top 5 cannabis companies in the industry through our leading #1 pre‑roll brand, Jeeter. The company is very passionate about producing world‑class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting‑edge operations, and curating an amazing company culture & thriving work environment. With over 1500+ employees we are proud to be one of the most loved employers in the industry.

The company continues to experience exponential month‑over‑month growth as one of the fastest‑growing companies in the cannabis industry and we have begun our aggressive national expansion to all the legalized cannabis states in the USA.

The Distribution Coordinator is responsible for customer service and support, delivery scheduling and communication. The most critical responsibility is to ensure that orders arrive on-time and customer service is maintained at the highest level possible.

• Effectively coordinate deliveries and plan schedules, ensuring orders arrive on time while maximizing efficiency as much as possible.
• Maintain the most effective delivery schedules ensuring resources are being maximized and we are controlling cost.
• Maintain regular communication with customers regarding delivery timings, and schedule deliveries to meet customer needs.
• Collaborate closely with the Sales Team to enhance customer satisfaction and address client requirements.
• Oversee critical documents, including invoices, manifests, and cash receipts.
• Monitor and record metrics related to product rejections, delivery rescheduling, and other delivery‑related exceptions.
• Ensure accurate and complete entry of all orders in the METRC system.
• Actively work with drivers and customers to resolve any delivery issues.
• Continuously identify and implement strategies to improve the overall customer experience.
• Follow up on delivery exceptions, report recurrent issues, and ensure effective resolution.
• Address issues raised by customers and sales representatives promptly and professionally.
• Maintain accurate scheduling boards.
• Assist in the implementation of new software systems and technologies.
• Regularly review open order reports to ensure up‑to‑date and accurate status.

• Must be at least 21 years of age per state law
• Excellent verbal and electronic communication skills
• Strong customer service skills
• Ability to perform under pressure, meet deadlines, and prioritize
• Has a high attention to detail and strong sense of organization
• Excellent analytical and problem‑solving skills
• Ability to work with little supervision and track multiple processes

• High School Diploma or GED
• 2+ Distribution & Logistics experience
• Working knowledge basic software systems, including Microsoft Office Suites, G Suites, etc
• Working knowledge of METRC and/or Leaf Link software - preferred
• 2+ years Scheduling & Routing experience - Preferred

EEOC
:
Dream Fields is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

All candidates must be willing to submit to a background check to be considered for the position.