Director​/Senior Manager Business Transient, Hospitality Cloud

Overview

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent:
Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are seeking a strategic and consultative leader to join our Hospitality Cloud team as a Senior Manager/Director, Business Transient. This role is designed for a seasoned business travel professional with a strong understanding of the corporate travel ecosystem and a passion for helping clients optimize their transient business strategy.

The successful candidate will act as an advisor, advocate, and industry voice for Cvent’s Business Transient suite — including RFP Management, Content Management, Demand Generation, and GDS Access. You will work closely with Cvent’s Strategic Account team to deepen relationships with key clients, advise on best practices, and ensure that our solutions deliver measurable value.

This position reports to the Vice President of Sales, Hospitality Cloud and requires strong external presence — including representing Cvent at client meetings, conferences, and associations such as GBTA — as well as thought leadership through channels like Linked In and other professional networks.

• Partner with the Strategic Account Team to drive renewals and upsell opportunities within existing Business Transient customers — ensuring long‑term growth and portfolio expansion.
• Act as a trusted advisor to clients, guiding best practices in Business Transient strategy and maximizing value from RFP Management, Content Management, Demand Generation, and GDS Access.
• Build and strengthen executive‑level relationships, positioning Cvent as a strategic partner in the BT space as well.
• Represent Cvent at client meetings, conferences, and industry associations (e.g., GBTA), including speaking engagements and thought‑leadership opportunities.
• Monitor client feedback, market trends, and competitor activity to inform internal teams and influence product strategy.
• Collaborate cross‑functionally (Product, Marketing, Client Services, Sales Ops) to improve client experience, adoption, and engagement.
• Contribute to strategic campaigns, enablement initiatives, and social/digital presence (e.g., Linked In) to elevate awareness and engagement.

• Bachelor’s degree or equivalent professional experience.
• 10+ years of experience in business travel, hospitality, or corporate travel technology, ideally in a consultative or strategic…