Stylist Support Manager

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.

We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Stylist Support Manager

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.

It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

Under the direction of the Personal Stylist Manager, the Stylist Support Manager is responsible for the seamless execution of all luxury styling services, client events, and off-site visits. You will lead and mentor a team of Stylist Assistants, ensuring they provide world-class support to our Personal Stylists while maintaining the highest standards of operational excellence. Your goal is to ensure that every "behind-the-scenes" detail is executed with white-glove precision to drive client loyalty and business growth.

• A Master of Logistics:
  You possess a high degree of organizational skill and can manage complex schedules and moving parts without breaking a sweat.
• A Graceful Leader:
  You inspire a team of assistants through thoughtful leadership, maintaining a calm and professional demeanor in a high-pressure, fast-paced environment.
• A Solution-Oriented Strategist:
  You proactively identify potential bottlenecks in client visits or events and implement critical-thinking solutions before they impact the client.
• Detail-Obsessed:
  You understand that in the luxury sector, the "small things" are the big things. You are constantly looking for ways to elevate the presentation and efficiency of our services.
• Discreet and Professional:
  You handle high-end clientele and sensitive information with the utmost confidentiality and poise.

• A proven track record of managing support teams or operations within a high-end service, hospitality, or luxury retail environment.
• Operational Proficiency:
  Experience with logistics, inventory management, or event coordination.
• Tech Savvy:
  Proficiency in utilizing clienteling tools, scheduling software, and MS Office (Excel is a must for tracking logistics).
• Ultimate Flexibility: A "no task is too small" attitude and the ability to work a flexible schedule, including evenings, weekends, and holidays, to accommodate high-profile client needs.

• Lead & Develop the Assistant Team:
  Direct, coach, and mentor Stylist Assistants to ensure they are executing their tasks to Company standards.
• Oversee Styling Visit Logistics:
  Coordinate the end-to-end operations for off-site styling visits and home "closet cleans," including transport, kit preparation, and post-visit…