Implementation Specialist

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that everyone brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

• Client Onboarding & Training:
  Introduce new clients to the Passkey system and ensure they are well-equipped to use the platform.
• Passkey Event Builds:
  Set up and configure events according to client specifications, ensuring accuracy and alignment with event needs.
• Project Management:
  Oversee multiple event builds, ensuring seamless execution and client satisfaction.
• Post-Launch Support:
  Manage multi-property event setups, monitor inventories, and assist clients with any modifications.
• Inventory Management:
  Track hotel block allocations, availability, and updates to optimize event housing solutions.
• Data & Reporting:
  Generate insights through reporting and provide recommendations to clients based on event trends.
• Client Consultation & Support:
  Act as a trusted advisor to event planners, addressing their questions, resolving issues, and optimizing their use of Passkey.

• Industry
  
  Experience:
  
  2+ years in a hotel, event housing, or hospitality-related role.
• Event Inventory Expertise:
  Experience managing inventory for large-scale events.
• Education:
  
  Bachelor’s degree required, preferably in Hospitality, Event Management, or a related field.
• Strong Communication
  
  Skills:
  
  Ability to effectively communicate with clients, vendors, and internal teams.
• Organizational & Problem-Solving
  
  Skills:
  
  Ability to prioritize tasks, manage deadlines, and troubleshoot effectively.
• Detail-Oriented & Consultative Approach:
  Ability to analyze client needs and provide tailored solutions.
• Use AI tools to streamline event builds and reporting:
  Leverage AI to auto-generate event summaries, setup checklists, and client-ready reports to reduce manual effort and improve turnaround time.
• Support client onboarding with AI-powered content — Use generative AI to create or personalize training guides, FAQs, and walkthroughs, enabling faster and more scalable client education.