Customer Service Representative

Public Trust Clearance

This position requires a Public Trust Clearance. Only United States citizens are eligible to obtain it.

Insight Technology Solutions supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We seek candidates with prior experience in high-volume phone support, delivering comprehensive customer service and handling sensitive information.

• Operate in a high-volume, metrics-driven call center environment.
• Be flexible with work schedule to support the call center’s needs during operating hours.
• Multitask and research information across multiple databases simultaneously.
• Enter data and communicate with stakeholders concurrently.
• Conceptualize scenarios and communicate them effectively to stakeholders.
• Work independently, efficiently interpreting and analyzing information from various sources.
• Communicate effectively both orally (in groups and one-on-one) and in writing.
• Listen actively to sensitive information.
• Navigates national web-based tracking systems related to SEVIS and Fee Payment.
• Analyze multifaceted issues related to the SEVIS system.
• Provide support to international stakeholders and academic institutions.
• Utilize telephony systems, CRM, Microsoft Dynamics, ticket trackers, and Microsoft Office Suite.

• Education:
  
  High school diploma required.
• Experience:
  
  Minimum of three (3) years of specialized experience supporting a call center or help desk environment.
• Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer.

We do not discriminate on the basis of any protected group status under any applicable law. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we collect information to measure the effectiveness of outreach and recruitment efforts.

SF 152:
Applicants may voluntarily provide disability-related information to comply with federal equal employment opportunity requirements. Choosing not to disclose will not affect their application.