Client Service Associate

Overview

JOB TITLE:

Client Service Associate (CSA)

EMPLOYER:

Signature Estate & Investment Advisors, LLC (SEIA)

REPORTS TO:

Client Service Manager

DEPARTMENT: W2 Advisory Team

SUMMARY:

Become a Client Service Associate (CSA) with SEIA! The CSA serves as a key liaison between clients, advisors, financial custodians, and internal departments, ensuring that requests are handled accurately, efficiently, and with care. While ensuring a seamless experience, the CSA team handles prospect introduction through ongoing relationship management. It is a central role in supporting SEIA’s multiple W2 Advisory Teams by managing account operations, coordinating client service activities and collaborates closely with peers to uphold SEIA’s service philosophy of effort with sincerity.

Training will be expected full-time in-office. Position will be eligible for hybrid structure (office 3 / remote
2) after training has been completed and approved by manager. Training is expected to be completed by the third month if not sooner.

• Account Management:
  Prepare, review, and submit account opening and transfer paperwork in a timely and compliant manner.
• Account Maintenance:
  Process transactions, address changes, and updates; monitor account activity to ensure accuracy and completion.
• Client Service:
  Respond promptly to client and advisor inquiries by phone or email; provide updates on account status, transactions, and paperwork.
• Documentation & Reporting:
  Prepare correspondence, meeting summaries, client reports, and other communications as needed.
• Practice Support:
  Maintain up-to-date client and household data in CRM systems; assist with meeting preparation and follow-up.
• Collaboration:
  
  Partner with advisors, operations, and compliance teams to ensure smooth onboarding, high-quality service delivery, and consistent communication.
• Continuous Improvement:
  Identify opportunities to streamline workflows and improve service standards in alignment with SEIA’s client experience goals.
• Other Duties:
  Perform additional responsibilities as assigned by management.

• Bachelor’s degree preferred
• FINRA licenses Series 7 and 66 not required but a plus
• Computer skills:
  Microsoft Office (Excel, PowerPoint, Word), Outlook, CRM (Salesforce preferred)

• Experience with customer service, problem solving and support skills
• Time management and organizational skills
• Attention to detail and follow through
• Thoughtful verbal and written communication skills
• Knowledge of financial planning concepts and or willingness to learn
• Demonstrates coachability

• Employee medical:
  With SEIA and employee contributions
• Employee dental, vision and life insurance:
  Fully paid by SEIA
• Dependent medical, dental and vision:
  Employee paid options
• Paid Time Off (PTO)
• Holiday Pay
• Volunteer Pay
• 401k with generous match and immediate full vesting
• Employee Assistance Program (EAP) and discounts
• Opportunity to work and grow with a collaborative and entrepreneurial team