Implementation Representative

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We’re looking for an Implementation Representative to lead our new customers through a thoughtful, seamless onboarding experience. This is a high-impact, client-facing role focused on driving adoption, delivering value, and enabling long-term customer success.

You will be the go-to expert for new clients as they transition onto the Goldcast platform—bringing together your technical knowledge, project management skills, and empathetic communication style to ensure every customer feels supported, confident, and set up for success.

• Deliver inclusive, engaging onboarding and training sessions that equip clients with the knowledge and tools needed to be successful on the Goldcast platform.
• Coordinate implementation projects from kickoff through go-live, ensuring clients are informed, engaged, and on track at each stage of the onboarding lifecycle.
• Develop strong product knowledge and serve as a trusted resource to clients, clearly explaining platform features, use cases, and best practices in accessible, business-friendly terms.
• Maintain regular, proactive communication throughout onboarding to drive momentum and ensure a strong client experience, with no client going more than seven days without a meaningful touchpoint.
• Partner closely with Product, Engineering, and Support teams to help coordinate and execute key integrations (e.g., Salesforce, Marketo, Hub Spot, Pardot, webhooks).
• Act as the voice of the customer by sharing structured feedback and insights that help refine onboarding processes, improve documentation, and inform product direction.
• Maintain accurate implementation records, project plans, and documentation to enable smooth handoffs and a consistent post-onboarding client experience.
• Manage a portfolio of onboarding clients, providing high-touch, personalized support and clear, consistent communication tailored to each client’s goals and timelines.
• Use internal systems, trackers, and project management tools to ensure each implementation stays on schedule and no customer falls behind.
• Help clients complete onboarding feeling confident, empowered, and ready to manage their own events independently on the platform.

• 2+ years of professional experience in implementation, customer onboarding, customer success, support, or project/account coordination,…