Manager, Identity and Messaging, Enterprise Services

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

This is a unique opportunity for an experienced identity platform leader to drive enterprise-scale identity governance and messaging services within a fast-growing technology company. The Manager, Identity and Messaging will provide both technical leadership and people management for a team responsible for global identity infrastructure, directory services, and enterprise messaging platforms. This role requires deep hands‑on expertise in modern identity platforms (particularly Okta), combined with proven ability to lead, mentor, and develop technical teams supporting aggressive company growth and M&A activities.

• Lead, mentor, and develop a global team of identity and messaging engineers
• Manage team capacity planning, workload distribution, and escalation paths
• Foster a culture of continuous improvement, technical excellence, and cross-functional collaboration
• Coordinate with other Engineering leaders on cross-team initiatives and resource allocation

• Define the technical roadmap for enterprise identity platforms, balancing immediate needs with long‑term modernization goals
• Lead the evaluation, selection, and implementation of identity governance and administration solutions
• Architect identity integration strategies for M&A activities, ensuring seamless transitions
• Drive Active Directory retirement initiatives, migrating to modern cloud‑native identity platforms
• Establish and maintain identity platform standards, security policies, and operational procedures

• Serve as senior technical authority for Okta platform administration and strategy
• Oversee complex federated authentication scenarios, API integrations, and custom applications
• Design and implement Okta Advanced Server Access, passwordless authentication, and MFA policies
• Lead application onboarding initiatives for SaaS and on‑premises systems
• Manage Okta-to-AWS identity federation architecture and role‑based access controls
• Maintain deep hands‑on expertise to provide technical guidance and handle escalations

• Drive comprehensive identity lifecycle automation using Power Shell, Python, and modern Dev Ops practices
• Oversee automated provisioning/deprovisioning workflows across multiple identity providers and…