System Administrator

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business Unit.

As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintain electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

The Infralink System Administrator is responsible for the day-to-day administration, configuration, and
health of the organization's cloud-based Infralink platforms. The role ensures platform uptime,
configuration accuracy, and compliance; manages user access and licensing; troubleshoots and resolves
platform issues; and maintains the documentation that supports both administrators and end users. The
administrator works cross-functionally with IT, Product, Security, and Dev Ops teams and serves as an
escalation-capable technical resource for platform-related issues.

• Provide assistance to end users in accessing and using IT systems.
• Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
• Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required.
• Support daily operations to include monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations).
• Support installation, configuration, and maintenance of 3rd party applications.
• Performs root cause analysis on significant issues at appropriate level of support.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.
• Perform all duties under direct supervision.

SaaS Platform Administration - Administer and monitor cloud-based SaaS platforms, ensuring
uptime, configuration accuracy, and compliance.

- Manage user…