AWS Cloud SysAdmin — GovCloud, Telephony & Ops

Location: Hybrid, 1 day a week onsite Tysons Corner, VA
Clearance: Active Secret or Above
Job Type: Full-time
Target Salary Range*:$100,000 - $110,000

* This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

The AWS Cloud Systems Administrator administers and supports cloud-native infrastructure powering FBI CJIS telecommunication systems. This role focuses on AWS-hosted services, including AWS Connect, EC2, and S3, and supports AWS Gov Cloud administration, Linux-based virtual machines, system monitoring, security compliance, automation, backup and recovery, Dev Sec Ops  practices, and on-call support for mission-critical communication systems.

• Administer and support cloud-native infrastructure powering FBI CJIS telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3.
• Perform day-to-day system administration tasks within AWS Gov Cloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
• Monitor cloud system performance using Cloud Watch, Cloud Trail, and Splunk.
• Diagnose and resolve infrastructure issues to maintain 24/7 uptime.

• Manage telephony workloads and services within AWS Connect.
• Ensure high availability, security, and performance for mission-critical communication systems.
• Serve in an on-call rotation to ensure rapid response to service-impacting incidents in telecommunication systems.

• Implement and maintain system hardening, encryption, IAM roles, network policies, and multi-factor authentication to comply with FBI CJIS security standards.
• Support secure data backup and recovery processes for cloud environments.
• Align backup and recovery processes with federal continuity and audit requirements.

• Use Infrastructure as Code tools such as AWS Cloud Formation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Contribute to CI/CD pipelines and Dev Sec Ops  practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.

• 7+ years of experience administering Linux systems, with at least 3 years of AWS cloud infrastructure experience, preferably within Gov Cloud or similar secure environments. [Required]
• Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• Experience implementing and managing AWS Identity and Access Management, Cloud Watch, S3, EC2, and Cloud Formation.
• Familiarity with networking concepts in cloud environments, including VPC, routing tables, security groups, and load balancing.
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, or Cloud Formation.
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
• Experience working in SAFe Agile environments using JIRA and Confluence.

• Ability to administer and support AWS-hosted cloud-native infrastructure.
• Ability to provision, configure, monitor, and patch Linux-based virtual machines in AWS Gov Cloud.
• Ability to manage telephony workloads and services within AWS Connect.
• Ability to diagnose and resolve infrastructure issues supporting 24/7 uptime.
• Ability to support secure data backup and recovery processes.
• Ability to contribute to CI/CD pipelines and Dev Sec Ops  practices.