Senior Director, AI-Driven Customer Services Transformation
Listed on 2026-10-17
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Management
Project & Program Management, Change Management
Cvent, a leader in meetings, events and hospitality tech, seeks a Senior Director / VP to shape and lead its global Customer Services organization. Reporting to the Chief Customer Officer, this role partners with Customer Success, Support, Professional Services, and Learning & Development to evolve strategy and operating models at scale.
The incumbent will drive AI-enabled transformation, balance human and digital interactions, and oversee M&A integration efforts.
For the Senior Director, AI-Driven Customer Services Transformation position at Cvent, we are reviewing applications now.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Tysons, VA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 230..
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