Client Care Associate

Louis Vuitton is seeking an innovative, agile, client centric Client Care Associate to join the operations teams at our Tysons Galleria boutique.

A Client Care Associate will be an ambassador of the Brand, with a special and strong emphasis on after sales service. You will ensure that every Client is treated according to the Louis Vuitton Promise. As a Client Care Associate, you will discover your clients and their every need. You will cultivate trusting relationships and ensure they feel cherished and understood as a special part of the Louis Vuitton family.

As the voice of Client Services in the store, you will champion all after-sale services offered by Louis Vuitton.

In this role, you will ensure our Clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. You will consistently follow up with clients regarding their items or inquiries, and be creative in exploring options or recommendations that would best suit the client and company. Our Client Care associates master an in-depth knowledge of the Brands technological aspects, processes and procedures.

You will also work as a business partner with the Operations team to define a smooth Back of House process and routine in order to best support the Client Experience.

Essential duties and responsibilities of a Client Care Associate include:

• After Care Services
• Policies and Procedures
• Inventory Management
• Quality Control
• Client Satisfaction

This is an opportunity for client-centric individuals who thrive in a fast-paced environment. We encourage someone who is eager to contribute their innovation and skill to the success and strong heritage of the brand. The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow-up process to set clear expectations. You will encourage a service mentality with a dedication to elevating the client experience.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.