Front of House Ops Manager - VA

Description

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience, The Office Experience, and Harry Potter:
Magic  is looking for a Front of House Operations Manager to guide our Retail, Photo, and Food & Beverage operations teams to deliver world class commercial products.

This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members, and must display strong and compassionate leadership. The ideal candidate thrives in a fast‑paced environment, has experience working with a variety of personalities, pays attention to detail to provide accurate information for financial and operational reports, has experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

The annual salary range for this position is $60,000-&$65,000.

• Guest
  
  Experience:
  
  
  • Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
  • Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary.
  • Schedule team members in the Cafe and Retail shops.
  • Participate in MOD (Manager on Duty) rotation.
• People and Culture:
  • Recruit, interview, and hire commercial staff team members for Retail, Photo, and F&B departments.
  • Assist in the training and creation of reference materials for all commercial staff.
  • Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met within the commercial team.
• Food & Beverage Operations:
  • Oversee procurement to maintain optimal stock levels while controlling costs and waste efficiently.
  • Manage inventory levels and oversee all inventory stock counts and audits.
  • Enforce strict adherence to food safety regulations, conducting regular inspections and audits.
  • Develop strategies to maximize revenue, analyzing sales data to identify growth opportunities.
  • Manage Cost of Goods to ensure the cafe is hitting its budgeted margins.
  • Ensure compliance with alcohol regulations, implementing responsible service policies and staff training.
• Retail Operations:
  • In conjunction with the OGX Ancillary Revenue Director, ensure Retail stock items are ordered from suppliers.
  • Manage Retail inventory levels to proper levels, conducting full stock inventory on a quarterly basis.
  • Develop and implement sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business.
  • Monitor third party image operators and vendors to ensure they provide services consistent with company standards.
  • Implement store layout updates as directed by the Sr Ancillary Manager.
• Additional Responsibilities:
  • Assist with special company projects as may be needed.
  • Any and all duties as assigned.

• 2+ years of leadership experience in the operation of a successful revenue‑generating restaurant, cafe, or retail shop.
• Bachelor’s degree or equivalent experience.
• Exceptional communication skills, both written and verbal.
• Organized and detail oriented.
• Ability to multitask effectively.
• Maintains composure under pressure and enjoys working in a fast‑paced and fluid environment.
• Ability to work weekends and holidays.

• Health benefits including medical, dental, and vision.
• Individual Retirement Account.
• Commuter benefits.
• Paid vacation and sick leave.

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.