ServiceNow Senior Developer​/Technical Lead

Job Title:
Service Now Senior Developer / Technical Lead

Location:

Onsite, Tysons Corner, VA,
Work authorization: US Citizen
Must have minimum Public trust clearance

Service Now Senior Developer / Technical Lead to support the design, development, and implementation of Service Now solutions for federal clients. This role serves as a hands‑on technical leader, responsible for guiding development efforts, ensuring best practices, and delivering scalable, high-quality Service Now capabilities.
Unlike an Architect, this role is execution-focused, with responsibility for solution implementation, team guidance, and technical quality, rather than enterprise-wide architecture ownership.

• Lead the design and development of Service Now solutions across modules such as ITSM, ITOM, CSM, HRSD, or custom applications
• Translate business and functional requirements into technical solutions and platform configurations
• Serve as a technical lead for development teams, providing guidance, mentorship, and code reviews
• Develop and customize Service Now applications using:
  Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, and Automation workflows
• Support integration efforts with external systems via REST/SOAP APIs, MID Server, and third-party tools
• Ensure adherence to Service Now best practices, coding standards, and platform governance
• Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement
• Troubleshoot and resolve complex technical issues across the platform
• Collaborate with architects and stakeholders to align solutions with overall platform strategy
• Support testing activities, including unit testing, system testing, and deployment validation
• Contribute to documentation, including technical design documents and implementation guides

• 5–8+ years of experience in Service Now development and implementation
• Strong hands‑on experience with:
  JavaScript, Glide API, Service Now scripting, Core Service Now modules, (ITSM required; others preferred)
• Experience developing custom applications and workflows on the Service Now platform
• Proven ability to lead development efforts or serve as a technical point of contact
• Experience with integrations (REST, SOAP, APIs, MID Server)
• Familiarity with Agile development methodologies
• Strong problem‑solving skills and ability to work in a fast‑paced environment
• Excellent communication skills with both technical and non‑technical stakeholders

• Experience with additional Service Now modules such as: ITOM, CSM, HRSD, Sec Ops, GRC
• Experience in federal or public sector environments
• Familiarity with platform upgrades, releases, and instance management
• Exposure to Dev Ops/Dev Sec Ops  practices within Service Now delivery
• Experience mentoring junior developers or leading small teams

• Service Now Certified System Administrator (required)
• Service Now Certified application Developer (preferred)
• Additional Service Now certifications (e.g., ITSM, ITOM, CSM) are a plus

• U.S. Citizenship required
• Ability to obtain and maintain a Public Trust Clearance

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)