IT Customer Support Executive; Hatta

The IT Support Executive's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Install anti-virus software and ensure virus definitions are up-to-date
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved

• Office
  
  Location:
  
  Hatta, Dubai
• Minimum College diploma in the field of Computer Sciences / IT / Engineering
• Minimum 3 years of experience in a similar environment
• Cisco or Microsoft-related certification would be an added advantage
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Willing to work in shifts and flexible in relocating to other Emirates, if required