Engineering support, AI Engineer (Applied​/Software)

In our operations center, we advise and support Austrian customers 24 hours a day – 365 days a year – and rely on a global network of 750,000 partner companies.
Our core areas include Travel, Mobility, Home & Connected Living, Cyber Security, Health & Senior Care. Functieomschrijving  As an AI Engineer, you will have a Transformation role and will design, build, deploy, and operate AI solutions that support real operational use cases across the 4 countries of the Unit and the different business lines as Mobility, Travel assistance, Travel claims, Customer Service, Claims, Fraud, Back-Office, Sales, and Support functions.
You will work closely with Operations, IT, Data, and Digital teams, while strictly adhering to AI governance frameworks (GDPR, EU AI Act, Generali Group standards).
Design and develop AI/ML solutions for fraud detection, claims automation, document analysis, conversational AI (voicebots, chatbots, Whats App), and decision support
Build end-to-end AI pipelines from prototype to production (data ? model ? integration ? LLM & NLP Engineering
Integrate Large Language Models into business workflows
Implement RAG architectures, prompt engineering, and evaluations
Act as a bridge between business and technology and  Support business teams with feasibility analysis and AI risk reviews
Bachelor’s or Master’s degree in Computer Science, AI, Data Science, or similar.
~3 years of hands-on experience in AI / ML engineering.
~ Python skills and experience with ML frameworks.
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Experience with NLP, LLMs (RAG, prompt engineering), APIs, and cloud deployment (Azure preferred).
~ Understanding of data governance, GDPR, and responsible AI principles.
~ Fluent in Dutch or French; good command of English.
~ Homeworking allowance
You will receive a permanent contract and the opportunity to be part of a dedicated team that supports crucial customer interactions every day.