Sales Supportmedewerker

What does your job as a Customer Journey Expert look like?
As a Customer Journey Expert, you shape the customer’s entire digital sales journey.

Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction.
You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry?
Then this is the perfect job for you!
Your key responsibilities are:
Driving sales across all channels (digital and brokerage)
Building and executing a full action plan for the distribution of non-life insurance products
Developing and optimizing digital sales flows and product pages
Designing segmentation and personalization strategies
Continuously improving the digital sales funnel to maximize conversion
Translating business needs into business requirements, user stories, and test plans
Supporting product improvements and the development of new value propositions
Proposing initiatives to enhance digital visibility and customer acquisition
Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
Developing contact strategies aligned with key customer life moments
This is how you fit perfectly into our team     Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
Excellent communication skills in English, with a good knowledge of French and Dutch
Ability to manage end-to-end projects and multiple stakeholders
Passion for innovation, digital trends, and continuous learning
Customer-focused, collaborative, and result-driven
Who are we looking for?
NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!
What you get with NN    Your attractive salary package is supplemented by some attractive fringe benefits such as:
group and hospitalization insurance
meal and eco-vouchers
20 holiday days and 12 days recovery time
To discover your talents, develop them further and build on your career, you will receive:
a diverse range of training courses
opportunities for internal mobility
At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.
Do you see yourself working as a Customer Journey Expert?
You are more than welcome!
Click “Apply now” and make today your lucky day!
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