Support Engineer

Position: Nexin - Support Engineer
Our client is an IT company located in the southwest of Brussels, specialized in integrating IT solutions for the Belgian healthcare sector. The company supports organizations in their digital transformation through high-speed Wi-Fi, network infrastructure, multimedia solutions, digital workplace solutions, and managed services. You will join a people-oriented, growing organization where initiative, collaboration, and impact are central. At first, you will handle 1st and 2nd line work - but clearly the aim is to evolve over time to participate in 3rd line work, including infrastructure projects at client site.

A great opportunity to get yourself to the next level.

As a member of the technical team, you are a key figure in managing and resolving IT incidents and requests, as well as installing and deploying solutions at client sites. You work both remotely and on-site, following internal procedures, ITIL best practices, and quality standards.

Key responsibilities

First point of contact for coordinating incident resolution for end users

Handling IT incidents and service requests with a focus on quality and user experience

Applying the escalation matrix and correctly referring issues to N+1 or specialized teams

Maintenance, support, and troubleshooting of PCs, laptops, servers, printers, VoIP, Wi-Fi, MDM, and network infrastructure

Installation and configuration of IT systems at client sites

Performing mass deployments according to company standards

Diagnosing and resolving Hardware, software, and network failures

Providing technical support on-site or via remote management tools

Accurate documentation of all actions in tickets and obtaining client signatures for on-site interventions

Profile

2 to 7 years of relevant experience

Good level in Dutch and French

Strong knowledge of Microsoft environments and IP protocols

Excellent understanding of Wi-Fi networks

Good knowledge of ITIL processes (incident, request, change management)

Experience with ticketing tools such as Jira, Easy Vista, or Service Now

Plus: experience with RMM tools (Ninjaone, Atera, Helix BMC)

Analytical, solution-oriented, strong communication skills, autonomous, and a team player

Driving license B required

What our client offers

A stimulating work environment where technology serves people and projects have social impact

A full-time permanent contract with a competitive salary

Attractive fringe benefits: meal vouchers, DKV hospitalization insurance, company car with fuel card, mobile phone with subscription, and professional laptop

Fixed expense allowance

Real development opportunities through continuous training, technical growth, and career advancement

The opportunity to be part of a close-knit, passionate team where initiative and ideas are valued