Credit Controller

We’re looking for a Credit Controller to join our established Credit Control team at William Grant & Sons. This is a great opportunity to build your experience within a supportive Finance environment, playing an important role in maintaining strong customer relationships and supporting healthy cash flow across the business.

Working with colleagues across Finance and Commercial teams, you’ll become a key point of contact for a portfolio of customers and help ensure accounts are managed accurately and effectively. With plenty of variety and collaboration, the role offers a fantastic opportunity to develop your credit control and accounts receivable expertise while being part of an exciting period of transformation.

Please note, this role requires 4 days in the office at Arete, Cumbernauld.

• Manage a portfolio of customer accounts, ensuring payments are collected and allocated accurately and promptly across a multi-currency debtor ledger.
• Proactively follow up overdue invoices by telephone and email, agreeing clear payment actions with customers.
• Investigate unallocated cash and work with customers and internal teams to obtain remittance information and resolve discrepancies.
• Reconcile customer accounts and resolve routine payment queries, deductions and allocation differences.
• Monitor aged debt and account balances, escalating more complex issues or areas of concern where appropriate.
• Maintain accurate and up-to-date account records, including collection statuses, notes and follow-up actions.
• Work collaboratively with Finance, Commercial and other internal stakeholders to resolve invoice and account queries that may delay payment.
• Support customer communications, including statements and payment reminders, and provide regular updates on collections, cash allocation and overdue balances.
• Follow agreed credit control processes while identifying opportunities to improve ways of working and enhance customer service.

You’ll have some experience within Credit Control, Accounts Receivable, cash allocation or a similar finance environment, with strong numerical skills and attention to detail. Organised, proactive and confident communicating with others, you’ll enjoy resolving queries, managing priorities and working collaboratively as part of a team.

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.