Front Desk Administrator Job Lakenheath England UK,Administrative/Clerical

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Front Desk Administrator
Place of Performance: RAF Lakenheath, United Kingdom

We will discuss with you the job, salary and others upon interview.

General Description:
Front Desk Administrator shall provide administrative assistance for the congressionally mandated Transition Assistance Program (TAP) at the Military and Family Readiness Center (M&FRC), RAF Lakenheath, UK.

Specific Tasks:

Answer and route all incoming telephone calls during business hours; take clear and complete messages and forward them to the appropriate M&FRC staff within three (3) business hours.
Respond to customer inquiries received by telephone, email, and online platforms within one (1) business day.
Provide accurate directory assistance and information and referral to relevant on-base and off-base agencies.
Maintain and update a resource list of current on- and off-base services weekly to support referral accuracy.
Monitor and manage organizational email account(s) and workflow inboxes; escalate complex issues to the appropriate Community Readiness Consultant (CRC) or Specialist (CRS) within one (1) business day.
Coordinate and send appointment and workshop reminders to customers no later than 24 hours prior to the scheduled time, including all required pre-event documentation.
Respond to online (web-based or social media) inquiries or route them to the appropriate staff within one (1) business day.
Accurately tracks and documents all services provided using the AFFIRST system, in accordance with (IAW) the AFFIRST Desk Guide, no later than one (1) business day after service is rendered.
Greet and assist walk-in customers within five (5) minutes of arrival, conduct initial assessments, and support completion of required documentation (e.g., SoUs, PRIs, AFAS vouchers).
Provide instruction on and access to M&FRC resources and refer customers to the appropriate internal programs or staff.
Maintain and monitor sign-in systems and accurately log customer visits.
Ensure the reception area and Resource Discovery Room are clean, organized, and fully stocked with current materials, with updates made at least weekly.
Track and document all services in the AFFIRST system within one (1) business day, IAW the AFFIRST Desk Guide.
Schedule customer appointments and workshops using government- approved systems (e.g., AFFIRST, Time Tap), ensuring accuracy and confirmation of appointments within one (1) business day.
Manage appointment calendars for Community Readiness Consultants (CRCs), Community Readiness Specialists (CRSs), and classroom/event spaces.
Coordinate M&FRC participation in community outreach activities and events as directed by M&FRC leadership.
Create and maintain customer records in AFFIRST, ensuring all intake documents and current Statements of Understanding (SoUs) are uploaded and complete.
Document all scheduling activity and customer interactions in AFFIRST within one (1) business day, IAW the AFFIRST Desk Guide.
Maintain and regularly update internal tracking documents (e.g., spreadsheets, logs) to ensure accurate reflection of front desk activity and customer engagement.
Conduct general administrative tasks including scanning/uploading documents, tracking loan locker checkouts and returns, and monitoring office supply needs.
Accurately document all customer services in the AFFIRST system within one (1) business day, following the AFFIRST Desk Guide.

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