Damp and Mould Administrator

Damp and Mould Administrator
Temporary, 3 months+
17.78 Umbrella
Manchester, hybrid - 2 days per week in the office

Hamilton Woods Associates are currently recruiting for a Damp and Mould Administrator to act as the main contact for external contractors, respond to queries, monitor progress and ensure timely updates are shared with customers and internal teams.

Duties and Responsibilities of the Damp and Mould Administrator (not limited to):

• Act as the main coordination contact for external contractors, respond to queries, monitor progress and ensure timely updates are shared with customers and internal teams.
• Manage customer enquiries relating to repairs, specialist works and environmental issues, handling enquiries received through digital systems, email and telephone line.
• Review and assess reported property condition issues, producing clear written summaries of findings and recommended actions for customers.
• Maintain accurate job records within internal systems, ensuring appointments, documentation, photographs, costings and authorisations are completed and logged correctly.
• Oversee day-to-day workflow management, prioritising tasks to meet service targets and ensure effective delivery across multiple work streams.
• Coordinate inspections and visits by scheduling activity efficiently through diary management and mobile working platforms, minimising missed appointments.
• Proactively confirm upcoming appointments with customers, rearranging where necessary to ensure access and reduce failed visits.
• Provide support where access to properties cannot be gained, contacting occupants to resolve issues while operatives are on site.
• Review invoices and cost information, identifying discrepancies, obtaining credits where required and raising additional orders or variations in line with procedures.
• Support compliance with legal and access processes required to enable inspections, servicing or repair works.
• Escalate risks, service issues or customer dissatisfaction appropriately, ensuring managers are informed and corrective action is taken.
• Manage complaints

Essential Requirements of the Damp and Mould Administrator:

• Full UK Driving Licence
• Relevant previous experience in a similar role

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job r. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful