Scheduling Administrator

Location: Long Stratton

Scheduling Administrator
Long Stratton, Norfolk
£34,000 per annum
Permanent
7:30am to 5:30pm, Monday to Friday

About the Role

We're recruiting a highly organised and detail driven Scheduling Administrator to join our client's team in Long Stratton. This is a pivotal role supporting the coordination of planned and reactive traffic management works. You'll ensure bookings are accurate, communication is clear, and schedules run smoothly.

Full training on traffic management processes will be provided so while industry knowledge is beneficial, it's not essential. What matters most is strong administrative experience, excellent attention to detail, and the confidence to manage multiple tasks in a fast paced environment.

Key Responsibilities

• Schedule all planned and unplanned works (road closures, traffic lights, lane closures and parking suspensions).
• Send planned works to survey when needed.
• Add works to the planning schedule and update statuses (applied, approved, awaiting date, cancelled).
• Enter unplanned works accurately into internal systems.
• Add jobs to Re Flow and include all specific requirements.
• Check unplanned work locations using grid reference tools.
• Keep planning schedules organised, up to date, and colour coordinated.
• Add works to the planning tracker when applications, traffic management plans, or switch outs are required.
• Upload all customer correspondence to Re Flow.
• Answer incoming calls and support multiple departments.
• Notify planners of date changes and request new applications when needed.
• Inform the coordination team when AWS collection is required.
• Schedule site meetings for the surveying team.
• Send daily on call information to the relevant manager before 17:30 (Mon-Fri).
• Support the bookings process and help train others when required.
• Handle urgent bookings quickly to meet 2 hour emergency response targets.
• Follow all HSEQ procedures and report any hazards, injuries, or equipment issues.

About You

We welcome applicants from all backgrounds. While traffic management knowledge is an advantage, it is not essential. We are looking for someone who can demonstrate:

• Strong administrative experience
• Excellent attention to detail
• Confident communication skills written and verbal
• Ability to multitask and prioritise effectively
• Comfort working in a fast-paced environment
• Good problem solving skills
• Reliability and a proactive approach

For more information, please contact Megan Reeve at the Diss office on (phone number removed).