Operations Support, Administrative​/Clerical

Responsibilities

• Courseadministration and logistics including but not limited to; scheduling and allocatingcourseson the Training Management System (TMS),administering candidate joining instructions,preparingcourse paperwork,processing certifications,venuere-stock andnew bookingenquiries.
• Arranging and processing actor bookings.
• Booking accommodation for trainers when required.
• Allocating kit to trainersand restocking venueswhen necessary for all course types. This will needmonitoring on an ongoing basis.
• Administration and processing of both Regulatory (QNUK) & Accredited (TAG) courses.
• Shared responsibility foroperationsinboxesand dealing with enquiriespromptly.
• Provide support and assistance in the recruitment and onboarding of new trainers.
• Handling all incoming customer enquiries in a timely manner by providing the appropriate service and information.
• Stock management and ordering of products. Including
  
  E-commerceitems,kit and training supplies and otherlearning materials.
• Providingcustomerquotations and checking product availability.
• E-Commerce order processing from start to finish, creating, packing, and arranging dispatch of Web orders. Updating the order status on Woo Commerce as applicable and updating the postage tracking sheet.
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client informationat all times.
• Prepare and produce course reports for the Senior Leadership Team  (SLT).
• Support the wider team as and when required, including cover for otheroperationsteam members during leave or busy periods.
• Your attendancewill be required at some training coursesas part of the operations team.
• Any other duties requested relevant to the role.