Service Coordinator

Service Coordinator role near Rudgwick within established plant hire business offering up to £30,000, stable workload, progression, and long-term opportunity.

This established business operates within the plant hire sector, delivering reliable services and maintaining high operational standards. With a strong reputation and consistent demand, the company offers a stable environment with genuine opportunities for career development and progression.

• Salary up to £30,000 per year
• 22 days holiday plus bank holidays
• Stable and consistent workload
• Clear progression opportunities
• Supportive team environment
• Full training provided on systems and processes

The Service Coordinator plays a key role in ensuring the efficient running of the service desk. Reporting to the Service Desk Manager, the Service Coordinator is responsible for job creation, scheduling, and maintaining accurate service records. Day‑to‑day, the Service Coordinator will communicate with customers regarding job progress, engineer attendance, and any delays, ensuring a high level of customer service at all times.

The Service Coordinator will also monitor open jobs, ensuring timely completion by liaising with engineers and internal teams. Responsibilities include scheduling engineers based on availability, skill set, and location, as well as supporting workload allocation and handling urgent or reactive jobs. The Service Coordinator will ensure all data is accurately recorded within CRM systems and assist with compliance documentation, including service records and inspections.

To be successful as a Service Coordinator, previous administrative experience is required, ideally within the plant hire industry or a similar sector, although training will be provided. A successful Service Coordinator will be highly organised, proactive, and confident communicating with customers and internal teams. The ability to work efficiently in a fast‑paced environment, alongside a strong customer‑service mindset, is essential. You may have worked as a:
Service Administrator, Service Desk Coordinator, Hire Desk Controller, Plant Hire Administrator, Operations Administrator, Scheduling Coordinator, Maintenance Coordinator, Customer Service Administrator, Engineering Administrator, Logistics Coordinator. You may also come from the following sectors: plant hire, tool hire, powered access, construction hire, material handling / forklift, lifting equipment hire, accommodation hire, power generation hire, generator hire, or affiliated industries.