Patient Care Advisor - Receptionist

Overview

Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Receptionist / Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

As a key member of our reception team, you will:

• Greet, assist, and direct patients courteously and efficiently whether in person or over the phone.
• Help patients access the right healthcare professionals and services promptly.
• Provide general administrative support to the practice team to ensure smooth day-to-day operations.
• Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
• Occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Reception & Front Desk

• Welcome patients and visitors in a professional, approachable manner
• Handle appointment bookings, repeat prescriptions, and home visit requests

Administrative Support

• Manage incoming and outgoing communications, scanning, filing, and data entry
• Process online requests through systmconnect, and clinical tasks using Systm One

Communication

• Provide clear, effective communication with patients, carers, and clinical staff
• Maintain confidentiality and sensitivity at all times

Operational Duties

• Assist with opening/closing the premises and ensuring adherence to security protocols
• Keep clinical rooms tidy

Why Join Us?

• Be part of a supportive and friendly team that values each member's contribution
• Make a meaningful impact on the lives of our patients every day
• Gain experience in a dynamic healthcare environment with potential for growth

Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

As a key member of our reception team, you will:

• Greet, assist, and direct patients courteously and efficiently whether in person or over the phone.
• Help patients access the right healthcare professionals and services promptly.
• Provide general administrative support to the practice team to ensure smooth day-to-day operations.
• Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
• Occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Reception and Front Desk

• Welcome patients and visitors in a professional, approachable manner
• Handle appointment bookings, repeat prescriptions, and home visit requests

Administrative Support

• Manage incoming and outgoing communications, scanning, filing, and data entry
• Process online requests through systmconnect, and clinical tasks using Systm One

Communication

• Provide clear, effective communication with patients, carers, and clinical staff
• Maintain confidentiality and sensitivity at all times

Operational Duties

• Assist with opening/closing the premises and ensuring adherence to security protocols
• Keep clinical rooms tidy

• Excellent communication and interpersonal skills
• Strong IT skills and comfort with using a computerised clinical system
• Ability to remain calm, organised, and proactive in a fast-paced environment
• Flexibility to adapt to changing needs and cover shifts when required
• Respect for confidentiality, equality, diversity, and professional conduct

• We offer full induction and ongoing training to help you succeed, including:
• Annual performance reviews
• Support for professional development
• Opportunities to participate in audits and service improvements

• Be part of a supportive and friendly team that values each member's contribution
• Make a meaningful impact on the lives of our patients every day
• Gain experience in a dynamic healthcare environment with potential for growth

• IT literacy:
  Proficient with Microsoft Office (Word, Outlook, Excel)
• Verbal communication:
  Clear, polite, and effective communicator with a friendly and professional telephone manner
• Written communication:
  Able to take messages accurately, write concise notes, and handle correspondence
• Interpersonal skills:
  Ability to communicate sensitively and respectfully with patients, staff, and external contacts

• NVQ Level 2/3 in Customer Service or Business Administration
• First Aid or Basic Life Support certification
• Experience working in an NHS/primary care setting
• Familiarity with NHS appointment protocols and medical terminology

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.