Receptionist​/Administrator; Care Coordinator

We are looking for full time and part time Receptionist/Administrators (Care Coordinator) to work with our friendly and supportive team at Faversham Medical Group.

Shifts we are looking to fill include:
Monday 8‑2, Wednesday 1.30‑6.30, Thursday 1.30‑6.30, Friday 8‑6.30, Friday 2 pm to 8 pm, Saturday 8 am to 2 pm, and Saturday 2 pm to 8 pm

Please note we are unable to offer visa sponsorship for this role.

Employment will be by Faversham Medical Group at one of our two Faversham sites with cross‑site working. However, this role is an Additional Roles Reimbursement Scheme (ARRS) funded role across Faversham PCN.

The purpose of the role is to support the PCN Practice at the above locations to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of administrative support to clinical staff and other members of the practice team.
• Ensure the delivery of safe, effective and efficient systems for repeat prescribing efficiency, medicines optimisation, medication enquiries triage and maximising patient outcomes.
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. This may be for GP or nurse/HCA clinics, UTC or any other service as required.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Scanning post, new patient notes, previously filed patient notes and other documents as required.
• Administrative duties.
• Computer data entry/allocate and collation; processing and recording information in accordance with practice procedures.
• Providing help and information to patients and visitors.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re‑stocking consulting rooms as required.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re‑ordering and monitoring of stationery and other supplies. Re‑stocking the stationery cupboard with these supplies.
• Provision of refreshments for staff and visitors as required; washing up afterwards and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.
• Ensuring off‑site external storage unit is kept organised, clean and accessible when instructed by the Reception Managers or Reception/Administrator Supervisor, retrieving, updating and filing of stored information as required.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work…