GP Receptionist

As the first point of contact for patients, you will play a vital role in delivering excellent customer service and ensuring the smooth day-to-day running of the reception area. You will work closely with clinical and administrative staff to support the delivery of high-quality patient care.

Key Responsibilities

• Greeting patients and visitors in a professional and welcoming manner.
• Managing incoming telephone calls and responding to patient enquiries.
• Booking, amending, and cancelling appointments using the practice clinical system.
• Processing prescription requests in line with practice procedures.
• Receiving and distributing incoming correspondence.
• Maintaining confidentiality and compliance with GDPR and NHS policies.
• Supporting administrative tasks as required.

• Registering new patients and ensuring patient records are accurate, complete, and maintained in accordance with practice procedures.
• Undertaking a range of administrative duties to support the efficient running of the practice.
• Working collaboratively with the wider practice team to support the achievement of Quality and Outcomes Framework (QOF) targets.
• Assisting with patient recall processes by sending invitations, booking appointments, and maintaining accurate records of patient contact and outcomes and other recall programmes.
• Supporting clinicians and management with administrative tasks associated with quality improvement initiatives and contractual requirements.
• Contributing to the delivery of high-quality patient care through effective communication, teamwork, and proactive administrative support

Wargrave Surgery is a friendly and patient-focused GP surgery providing high-quality primary care services to our local community. We are seeking an enthusiastic, organised, and professional Receptionist to join our busy team.

• The successful candidate will:
• Have excellent communication and interpersonal skills.
• Be able to remain calm and professional in a busy environment.
• Possess strong organisational and multitasking abilities.
• Demonstrate good IT skills, including Microsoft Office applications.
• Have a positive, flexible, and team-oriented approach.
• Be committed to providing outstanding customer service
• Previous experience in a customer service, reception, or administrative role.
• Excellent verbal and written communication skills.
• Ability to work accurately and maintain confidentiality.
• Good attention to detail and organisational skills.
• Flexible working may be required to cover holidays and sickness
• Previous experience working in a GP practice, NHS setting, or healthcare environment.
• Knowledge of EMIS Web, Docman and other clinical systems.
• Understanding of NHS services and patient pathways.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.