Business Support – Cafcass Cymru - Team Support - North Wales; Welsh

Business Support – Cafcass Cymru
- Team Support
- North Wales (Welsh Essential)

The Welsh Government operates name‑free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy title:
Business Support – Cafcass Cymru
- Team Support
- North Wales (Welsh Essential)

Advertising basis:
Permanent

Starting salary: point one of the TS pay scale (non‑negotiable).

Salary range: £27,302 to £29,291

Work pattern:
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Group:
Health, Care & Prevention Group

Directorate:
Cafcass Cymru

Branch:
Corporate Services & Governance

Location:

North Wales (Main office base Llandudno Junction)

Purpose of post

Cafcass Cymru is a Division of the Health, Care and Prevention Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.

Cafcass Cymru has three business support hubs, based in Cardiff, Swansea and Llandudno Junction. This advert covers vacancies in North Wales (Llandudno Junction).

Key tasks

• Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
• Communicate professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
• Deal with sensitive telephone discussions with service users as required.
• Take responsibility for own data entry tasks and the correction of erroneous inputs identified by our PowerBI system, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS) and reporting errors, providing support and guidance to colleagues.
• Contribute to the maintenance of internal records, including case‑related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
• Ensure that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
• Contribute to the smooth day‑to‑day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials. There is an expectation that you will attend your base office a minimum of twice a week.
• The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden.

This post provides the opportunity to work in a high‑profile role within a child‑focused organisation. The posts offer opportunities to develop links across Cafcass Cymru, the Welsh Government and with key stakeholders.

Welsh language skills are essential for this role. Candidates must submit their application in Welsh, and all interviews will be conducted in Welsh.

Business Support staff within Cafcass Cymru provide a frontline service which operates from 9am to 5pm, although flexibility of working hours is applicable according to business need.

Must attend the base office a minimum of twice a week.

Benefits

• 31 days annual leave (pro‑rated for part‑time)
• Training and development opportunities
• Cycle2
  
  Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

Contact point for further information regarding the post:
Cafcass Cymru HR (cafcasscymruhres)

Vetting level:
Basic

Number of posts: 1