Business Support - Cafcass Cymru – Team Support – North Wales

Business Support - Cafcass Cymru – Team Support – North Wales

Job  (Vacancy posted 29/06/2026)

Location:

Llandudno Junction, North Wales – base office attendance minimum twice a week.

The Welsh Government operates name‑free recruitment, committed to ending bias and promoting equality and diversity.

Cafcass Cymru safeguards and promotes the welfare of children involved in family court proceedings. The Business Support team provides operational support to Practice Managers, Family Court Advisors/Family Court Social Workers and Business Support Managers across Wales.

• Provide operational support, including screening court applications and orders, formatting confidential documentation and drafting high‑standard communications.
• Arrange meetings, monitor incoming communications, file documents and perform other administrative duties within tight timescales.
• Communicate professionally with internal and external stakeholders such as courts, police & social services departments, solicitors, social work practitioners and service users.
• Handle sensitive telephone discussions with service users as required.
• Manage own data‑entry tasks, correct erroneous inputs identified by the PowerBI system and support colleagues with data validity in the Cafcass Cymru case‑management system (IRIS).
• Maintain internal records, including case‑related information, ensuring iShare records are complete and compliant with Data Protection and Freedom of Information requirements.
• Ensure confidential information is handled efficiently and appropriately in line with guidance and policy documents.
• Support day‑to‑day office operations by handling, recording and distributing mail and maintaining stationery and office supplies.
• Execute additional duties within the team to comply with corporate obligations, such as First Aider or Fire Warden roles.

Full time. Salary: £27,302 to £29,291 (TS pay scale, minimum band). Salary is non‑negotiable.

2

Basic

Welsh language skills are not essential for this post, but are desirable and will be considered if two or more candidates receive the same score at the application or interview stage.