RLS Administrator

Job Title

RLS Administrator

£24,479.00 per annum for a 35-hour week

Permanent

Hollymere, New Grosvenor Road, Ellesmere Port, Cheshire, CH65 2HH

35 hours per week; full time; two-week rota with alternate Saturdays 10-2.

• Provide customer support and signposting to customers.
• Support the wider team to ensure smooth running of the Scheme.
• Promote a friendly, vibrant community enabling customers to live independently.
• Admin tasks: record‑keeping, data entry, correspondence.
• Be the face of the organization, first‑person dealing face‑to‑face with customers and external partners.
• Identify opportunities to improve and enhance service to customers.

• Experience working in an office environment.
• Strong IT skills.
• Strong organisational skills.
• Collaborative team player with a customer‑first mentality.
• Resilient and adaptable, able to prioritise a busy reactive workload.
• Excellent communicator with attention to detail.
• Empathy, sensitivity and diplomacy when interacting with older people.
• Pass a satisfying Basic DBS check.

• Competitive salary as listed above.
• 26 days annual leave (pro‑rata for part‑time hours); holidays increase with time served.
• Allowance for Bank Holidays.
• Contributory pension – match up to 8% of employee contribution.
• Health and wellbeing benefits: 24/7 GP Access, money back from prescriptions, alternative therapy treatments.
• Access to half‑price cinema tickets and discounts with high street and online retailers.
• Wellbeing, social, collaboration and meeting space at Youggle House (occasionally require travel).

Your Housing Group values diversity and encourages applications from all communities. The company operates a Guaranteed Interview Scheme for anyone who declares they have a disability.