Medical Receptionist

We have a vacancy for a friendly well-organised person with excellent communication skills and a good telephone manner to joinour team, full time or part time up to 37 hours per week , Monday to Friday between the hours of 8.00 am- 6.30 pm, (hours are to be confirmed)

Full training will be given but previous experience of working in a GP practice will be highly desirable.

We are a busy practice and you will need to be caring, calm under pressure and have a flexible, enthusiastic, hard-working attitude. The practice needs a team player, but one who is also confident to work under one's own initiative, and enjoys working a fast paced, but friendly, enjoyable working environment.

Main duties of the job

Duties will include a range of administrative and reception tasks in relation to dealing with patients at the surgery. This includes dealing with patients at the reception desk and by telephone . Candidates must be computer literate and possess a pleasant telephone manner.

We are a large, friendly, dedicated practice with a determination to provide high quality clinical care for our patients, at the same time we are highly committed to looking after our staff as well.

We are a five partnerpracticelocated in the market town of Narberth. We are looking for a medical receptionist to work with us commencing July 2026.

Job Summary:

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Process and action repeat prescriptions
• Fax and photocopy as requested
• Receiving patients consulting with members of the practice team
• Process appointment requests fortoday/future appointments from patients by telephone and in person.
• Deal with visit requests
• Clear clinical rooms after surgeries
• Ensure building security
• Anyother tasks allocated by managers or clinicians

• Person Specification
• Adaptability to change
• Flexibility to work additional hours as and when required
• Maintain confidentiality at all times
• Personal Qualities
• Polite and confident
• Flexible and cooperative
• Motivated and proactive
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Punctual and committed to supporting the team effort
• Ability to use initiative and judgement
• Confident, assertive and resilient
• Skills
• Excellent communication skills (written and oral)
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Strategic thinker
• The ability to follow procedures and work to deadlines
• Qualifications
• Good Standard of education with excellent literacy and numeracy skills
• Person Specification
• Full UK Driving Licence
• Skills
• EMIS User Skills
• Experience
• Experience of working with the general public
• Experience of working in a primary care environment
• NHS/Primary Care General Practice experience
• An understanding of a General Practice Reception environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.