Reception Manager

Job Details

Position:
Reception Manager

Location:

(not specified)

Salary:
Up to £30,000 depending on experience

Hours:

37.5 per week

• Lead the reception team on a day‑to‑day operational basis, ensuring services are delivered in a coordinated and efficient manner, in accordance with service specifications and clinical KPIs, and aligned with national, local and organisational priorities to improve access and maximise activity.
• Carry out reception and administrative tasks, including providing a first point of contact for patients and stakeholders (face‑to‑face and telephone), and delivering administrative support to the practice.
• Collaborate with other receptionists and healthcare professionals to provide a first‑class service to patients.
• Support the Practice Manager in running the practice, delegating tasks appropriately and developing efficient management systems.
• Promote the development and maintenance of a qualifying learning environment throughout the practice.
• Deputise for the Practice Manager and act as a member of the surgery team, ensuring effective processing of all administrative work and liaison with the reception and administration team.

• Experience in an NHS or GP practice, with previous use of EMIS, is desirable.
• Reception or customer care experience is essential, with excellent spoken and written communication skills.
• Basic PC proficiency – Word, Excel and email.
• Ability to work within established processes, maintain confidentiality and ensure data security.
• Previous NHS experience is welcome but not essential.

• 25 days annual leave plus bank holidays (pro‑rata).
• Car benefit scheme focusing on electric vehicles.
• Cycle‑to‑work scheme.
• Travel season‑ticket loans.
• Discount cards.
• Employee wellbeing services, including free yoga videos and a wellbeing app.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.