Receptionist - Mumbles Medical Practice

Receptionist – The Mumbles Medical Practice

We are looking for a receptionist to cover a full‑time maternity leave from July to November 2026. The role could potentially lead to a permanent post.

Full time maternity cover. Candidates must be computer literate; knowledge of EMIS clinical system is beneficial but training will be provided. Good telephone manner is essential; prior experience in a surgery or NHS environment is advantageous. Duties include answering the telephone, reception desk duties, booking appointments, patient follow‑up for test results, and processing incoming correspondence.

Mumbles Medical Practice is within walking distance of the pretty village of Mumbles, which is full of character and charm to the west of Swansea Bay. The practice serves a patient population of 7,700 patients. The current practice team consists of 5 partners, an Advanced Nurse Practitioner and 3 part‑time nurses who are supported by the admin team.

• Maintain and monitor the practice appointment system.
• Process personal, telephone, and e‑requests for appointments.
• Answer incoming phone calls, transfer calls, or deal with callers' requests appropriately.
• Initiate contact with and respond to requests from patients, team members, and external agencies.
• Data entry of new and temporary registrations and relevant patient information as required.
• Manage all queries in an efficient manner.
• Monitor and maintain the reception area and notice boards.
• Provide general administrative support such as scanning, copying, and supporting the clinical team.
• Provide administrative support to members of the primary health care team in Workflow Manager and Docman.
• Provide a general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Manage appointment system and ensure total familiarity with appointment systems including regular and incidental variations.
• Book appointments and recalls, ensuring sufficient information is recorded and monitored flow of patients into the waiting room.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow up appointments.
• Use judgement and communication skills to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non‑disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the triage screen, ensuring careful recording of all relevant details and referring to the duty doctor where necessary.
• Advise patients of relevant charges for private (non‑General Medical Services) services, accept payment and issue receipts.
• Enter patient information onto the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
• Assist in promoting and maintaining health & safety as defined in the practice policies.
• Support equality, diversity, and rights of patients, carers and colleagues.
• Participate in training and development programmes.
• Strive to maintain quality within the practice and contribute to service implementation.
• Communicate effectively with team members, patients and carers.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such…