Medical Receptionist

Overview

Due to our team expanding, we have an exciting opportunity for an enthusiastic and conscientious Medical Receptionist with excellent communication skills to join our friendly practice team.

We will consider Full time/part time/job share. Will also include cover for enhanced access, Wednesday evenings, occasional Saturday and occasional 8:00pm finish on a Friday.

• Maintain and monitor the practice appointment system
• Process telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Correspondence Management on Systm One
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Invites for chronic disease recalls

Brig Royd Surgery are looking to appoint a highly motivated, enthusiastic, flexible, resourceful and experienced Medical Receptionist. The ideal candidate would be a team player who would thrive on being part of a growing and busy practice with the enthusiasm to play a key part in our plans for the future.

Our current clinical team comprises of 5 GP Partners, 4 Salaried GPs, 2 ANPs, 2 Practice nurses, 2 Health Care Assistants, and support teams. With a list size of approximately 10,500, we are a high achieving QOF practice based in purpose built surroundings, CQC rated good.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager dependent on current and evolving practice workload and staffing levels:

• Receiving and routing patients on arrival and departure
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the correct healthcare professional
• Processing, Scanning and distribution of incoming (and outgoing) mail in set procedures
• Effective taking of messages and passing on information following practice procedures
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Maintaining and monitoring the practice appointment system
• Filing and retrieving paperwork
• Retrieving/filing medical records when needed by a doctor or nurse
• Receiving and sorting new patient records for summary (using practice guidelines) for summary by the notes summariser

Any other duties, which may, from time to time, be deemed necessary.

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Experience of working in a healthcare setting

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.