Clinic Coordinator

Location: Woodhouse

CLINIC COORDINATOR North London Full time Salary: £28,000-£30,000  This is a front-of-house role and you will be the first and last person patients interact with every day. However, the role carries real breadth: patient conversion, scheduling, payments, marketing support, and operational coordination all sit within scope. IMPORTANT :
This role is fully on-site, 5 days a week. There is no hybrid or remote option. Clinics can run late, and the practice operates a time-in-lieu policy.  WHAT'S ON OFFER Compensation - £28,000-£30,000 DOE
- Performance-based salary reviews annually
- Informal performance bonuses Benefits - 28 days annual leave (inc bank holidays) - Private insurance
- Nest pension
- On-site parking
- Discounted treatments
- Company social events  WHAT YOU'LL BE DOING Front of house Act as the primary point of contact for all patients Manage the full patient pathway from first enquiry through to post-operative follow-up Coordinate schedules across clinical, surgical, and nursing teams, ensuring pre- & post-operative requirements are communicated to patients Handle appointment scheduling to maximise diary utilisation and minimise cancellations Process payments and invoices accurately Patient conversion and engagement Follow up with prospective patients in a professional, patient-centred way to support their decision-making and confirm bookings Re-engage with previous enquiries Deliver a high-quality patient experience Encourage reviews and testimonials Marketing & content support Support the Marketing Executive with social media content scheduling and community engagement Help capture patient stories and testimonials (with consent) Assist with planning and running internal and external clinic events Operations & administration Maintain patient records Manage front-of-house supplies Support the smooth running of clinic days Contribute to reporting on conversion, patient flow, and pathway performance  WHO THIS SUITS Essential Confident communicator Commercially aware;

understands that patient experience and conversion go hand in hand Strong diary management skills Flexible - happy to turn your hand to what's needed IT Literate; comfortable with manual data entry across multiple platforms Calm and professional when clinics run late or plans change At least 1 year in private healthcare front-of-house or customer-facing role  CULTURE AND PROGRESSION The clinic has a collaborative culture.

Progression is performance-based; people have moved into marketing, theatre, finance, and management from this role. Annual salary increases are above inflation for those performing well. The team socialises regularly; think team trips, early-finish socials every six weeks, and a general lack of the hierarchy you'd find in a larger organisation. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.